Here is an easy guide for all of commonly asked contact information and concerns about Cebu Pacific.
Fly anywhere with the leading airline in the Philippines, Cebu Pacific. With over 60 domestic and international destinations across 14 countries, taking home three awards from two international organizations for being one of the best affordable airlines in the world, Cebu Pacific have been offering sustainable operations and outstanding safety records for years now.
This guide will be including the official social media accounts of Cebu Pacific, their customer care address, call center hotlines, frequently asked questions, customer service, bookings, advisories, how to send a concern form, as well as how to check flight status.
Cebu Pacific Social Media Accounts
- Main Website: https://www.cebupacificair.com/en-PH/
- Facebook page: https://www.facebook.com/cebupacificairphilippines/
- Instagram: https://www.instagram.com/cebupacificair/
- Twitter: https://twitter.com/CebuPacificAir
- YouTube: https://www.youtube.com/user/Cebupacificair
Customer Care Address and Call Center Hotlines
The official Cebu Pacific’s customer care service is located at the Cebu Pacific Building, Domestic Airport Road, Pasay City 1301 Philippines.
Their call center hotlines and corresponding availability are provided below:
- Australia (Available everyday)
+61-2-9119-2956
7am-10pm (PH local time)
- Japan (Available from Monday to Friday)
+81-3-4578-1447
8am-6pm (JP local time)
- Hong Kong (Available everyday)
+852-397-33800
7am-10pm (PH local time)
- China (Available everyday)
+86-400-670-0780
8am-6pm (CN local time)
cebcustomercarechina@cebupacificair.com (for China only)
- South Korea (Available from Monday to Friday)
+82-2-6105-2037
8am-6pm (KR Local Time)
Cebu Pacific Customer Service
The official website of Cebu Pacific already contains all the necessary information you might need, and we have included direct links for you. You can check all highlighted links throughout this guide.
There is a Frequently Asked Questions (FAQs) page where you can find the answers to general questions, as well as inquiries regarding customer flexible booking options, travel funds, rebooking, and refunds.
You can also choose to easily chat with Charlie, Cebu Pacific’s official messenger chat bot, and get quick replies about FAQs. Charlie is online 24/7 and is always ready to help you with your concerns.
If these are still not enough or if you prefer to talk to a representative, you can either visit their customer care address mentioned above, or you can click the highlighted link for feedback/concern form to send your message through their official website.
Additionally, the help center is available with information about booking, add-ons, services, things to prepare, as well as a guide on how to request assistance. There is also a search bar provided in this page where you can look for the topic of your inquiry and see if there is a readily prepared answer to your concern.
Other Information
Cebu Pacific’s website also allows you to check your flight status within ±24 hours of departure and arrival. You can choose to check either by route or by flight number. The information can be seen in each airport’s local time.
That is not all, because you are also able to manage bookings using their website for up to two hours before your flight. You can view your itineraries, purchase add-ons, update guest details, settle your balance, request refunds, and even change your flight.
There are more options to this, and the only thing you need to input your booking reference number and your last name or email address. Furthermore, they also included information about group booking, sales, and perks.
That’s it for Cebu Pacific contact information and customer service guide. Make sure to always be updated to their travel advisories from time to time. They have a news page as well that you can check for additional information. You can also follow our official Facebook page for more updates!
