Do you have any concerns or inquiries about Lazada? We got you, and we will provide Lazada customer service and contact information.
Lazada Group, the leading eCommerce platform in Southeast Asia, was founded in 2012. Almost any product is just a click away thanks to their broad supply chain control and end-to-end logistical capabilities.
You can get help in their app or website, and we will provide you with the steps and contact information that can help you save time browsing or searching in their app or website.
Lazada Social Media Accounts
You can download their app in the Play Store or App Store.
- Main Website: https://www.lazada.com.ph/
- Facebook: https://www.facebook.com/LazadaPhilippines
- LinkedIn: https://www.linkedin.com/company/lazada
- YouTube: https://www.youtube.com/@LazadaPhilippines
- Instagram: https://www.instagram.com/lazadaph/
- X: https://twitter.com/LazadaPH
- TikTok: https://www.tiktok.com/@lazadaph
Lazada Customer Service and Contact Number
Their hotline is available from 8 a.m. to 8 p.m. and is available daily except on holidays.
- Hotline: (02)7795 8900
You can also state your concern through CLEO, their 24/7 virtual customer care officer.Â
If you’re using a PC or a laptop, you can chat with CLEO through this link, scroll down, and then click “Chat with Us” in the bottom left, or you can simply click the character (CLEO) in the bottom right.
If you’re using your cellphone, follow these simple steps to chat with CLEO.
- Open your Lazada app.
- In your bottom right, click “Account.”
- Scroll to the bottom, and you will see the sign “Help.” Click it.
- Scroll down until you reach the bottom.
- Under the “Still Need Help?” section, you will see “Chat with Us.”.
- Click it, and it will bring you to CLEO.
Another simple step if you’re using a phone is to do these:
- Open your Lazada app.
- In your bottom right, click “Account.”
- Scroll to the bottom, and you will see the sign “Help.” Click it.
- In the bottom right, you will see a purple character, which is CLEO.Â
- Click it, and you can now chat with CLEO.
You can also seek help from their customer care using your PC or laptop. Click this link and scroll down until you reach the bottom. There, you will see “Customer Care” and choose or pick from the category that you’re looking for.
If you have already submitted your inquiries, you can check your cases in their help center.
On a PC or laptop:
- You can click this link and log in your Lazada account.Â
- On the left, you will see “My Cases.”
- Click “View All,” and you will see the update about your case.
On your cellphone:
- Open your Lazada app.
- In your bottom right, click “Account.”
- Scroll to the bottom, and you will see the sign “Help.” Click it.
- You will see “My Cases” and click it to see an update about your case.
For more information and details, you can explore the Lazada app or their website.
