Do you need any help with Metrobank’s services? Having concerns or questions with your banking? Here is a guide for available Metrobank customer service and contact information for you!
For the second consecutive year, Metrobank has been recognized by Asiamoney as the best domestic private bank for clients in the ultra-high-net-worth category, earning the title of “Philippines’ Best Bank for Ultra-High-Net-Worth Clients”. It is not surprising since Metrobank is known for its quality service, keeping the people’s savings safe for many years.
Now, the official website of Metrobank itself is elegantly easy to navigate and offers a lot of options and help with every click. Their banking site might actually be enough for you to select which help you need and they will be able to provide their service and answers online, however, for your convenience, we have compiled their accounts and some shortcuts below!
Metrobank Social Media Accounts
- Main Website: https://www.metrobank.com.ph/home
- Email: customercare@metrobank.com.ph
- Facebook page: https://www.facebook.com/metrobank
- Instagram: https://www.instagram.com/metrobank/?hl=en
- Twitter: https://www.twitter.com/metrobank
- Linkedin: https://www.linkedin.com/company/metropolitan-bank-&-trust-company/
- Youtube: https://www.youtube.com/c/metrobank
Metrobank Contact Center and Hotline Numbers
- Metro Manila: (02) 88-700-700
- Domestic Toll Free: 1-800-1888-5775
Head Office – Metrobank Plaza
- Metro Manila: (02) 8898-8000
- Domestic Toll Free: 1-800-10-857-9727
Metrobank Branches and Offices
There are almost a thousand of domestic Metrobank branches in the Philippines and there is definitely one or more located near you. Most offices are open from 9:00 AM to 4:00 PM on weekdays, and most of them accepts walk-in inquiries and meetings.
You can click the highlighted part so you can easily know the different branches near you, because the Metrobank website has its ATM and branch locator as well as a page where you can know the branch’ opening schedule depending on the day you are planning to go.
Metrobank Customer Service, Help & Support
As indicated above, your inquiry or concern might already be answered through the Metrobank website itself. There are a lot of options in the site for you to get help, but Metrobank also includes a page with all frequently asked questions or FAQs that contains a lot of possible inquiry you might have.
It might be about an account, about cards, their Metrobank app, online deposits, cash pick-ups, loans, investments, remittances, certificates, forms, cases of fraud, and more. The help page got what you need, along with all the paperwork and requirements for different transactions. It is under their “Help & Support” page where you can find several categories that could answer your specific question.
If your concern is not indicated in the FAQs section, or if you need to
include a more constructed message, you can send your concern using their
official form on their website where you have to indicate your name, number,
and email along with the subject of your concern and your message.
The Metrobank customer service will reply within 2-3 banking days via e-mail, so make sure to check your inbox within those days. You can see below the online form that you have to fill-up and submit to Metrobank’s official website.
Conclusion
Metrobank does not only keep its customers’ savings safe, but also accommodate them well both personally and even online. Their official website is already capable of answering your questions and address your concerns, while their customer support representatives are being available as well to entertain you on several branches near you.
It is important to note that your concern will not be immediately resolved all the time, as there are many Metrobank customers like you. It is always wiser to practice patience and understanding when there are issues, especially with banking.
There you have it! All of main Metrobank customer service, help & support, and contact numbers. Looking for other banking services or telecom’s contact numbers? We sure have compiled some for you! Check our other blogs on contact information here at Balastech.
