GCash has strengthened their security measures to avoid unnecessary things like fraud, cybercriminals, scammers, fake accounts, etc.
GCash New Security
Transaction comfirmation messages are being moved to app’s inbox, and all emails and text messages sent to users no longer contain clickable links. GCash users will no longer receive aggressive information about campaigns that contains website links.
These follow the National Telecommunications Commission’s (NTC) directive to restrict links in text messages, which is considered a potent deterrent against fraudsters.
For its part, the Bangko Sentral ng Pilipinas (BSP) urged the financial institutions it regulates to adopt a number of actions to combat cybercrime and other assaults on financial services.
“These changes are in line with our own #SafeWithGCash campaign that aims to ramp up investments, partnerships, as well as educational and awareness programs on keeping our services safe and secure for our 69 million users,” said Martha Sazon, President and Chief Executive Officer of GCash.
The user’s apps will now get the confirmations SMS “Send Money” message that was previously in their text message inbox. By October 12, “Buy Load” and “Bank Transfer” would come after that. The ‘Transactions’ button on the app also display these notifications. These updates were communicated to clients via official texts messages and in-app reminders.
These measures also align with the Globe Group’s scam-fighting operations. Due to the widespread usage of text messages with links by fraudsters, Globe has declared that it will ban these communications.
GCash Safety Protocol amids Pandemic
“As the fight against the coronavirus ensues, we’re also waging a war against unscrupulous individuals who are taking advantage of this pandemic to defraud Filipinos,” said Martha Sazon, GCash president and chief executive.
“We want to ensure that GCash users who are dependent on our services have trust and confidence in our app, which is why we are doing everything we can to improve our own programs that promote cybersecurity awareness,” she said.
Users will receive alerts through SMS, in-app notifications, and social media about fraudulent websites, such as donation scams and promises of phony financial help made in the name of the government’s social amelioration program.
Customers were notified via app alerts not to divulge their account information. The warning to not disclose any information, such as MPINs and OTPs (one-time pins), to anybody is shown as soon as user launches the app.
They are taking an active role in taking down any fake social media, fake accounts, and fake social media advisories that might lead to cybercrimes, fraud, and scams.
“We want to ensure that GCash users who are dependent on our services have trust and confidence in our app, which is why we are doing everything we can to improve our own programs that promote cybersecurity awareness,” Sazon said.
They teamed up with the National Bureau of Investigation (NBI) to offer assistance and cooperation to arrest anyone who commits fraud, scams, etc. Last May, they caught three swindlers and committed estafa who violated the Cybercrime Prevention Act of 2012.
The people requested users’ personal information, such as email addresses, birth dates, addresses, and authentication credentials that can be used for identity theft and the use of information to access their social media accounts or banks.
“We are committed to ensuring that our users’ data is protected and that they enjoy the app safely and securely,” Sazon said.
“This is why we’re always on the lookout at how we can intensify our drive against criminals who continue to sully the company’s name,” she said.
Additionally, they unveiled the Customer Protect program, which guarantees qualifying consumers reimbursement for illicit financial transactions made using the app due to lost or stolen mobile devices or identity theft.
With the latest security of the GCash app, we can now have safe transactions without worrying about scams, stolen information, and unusual transactions.