“Smart has fortified its defenses against text scams by enhancing its advanced firewall systems, which effectively filter out SMS containing malicious links. However, some criminals have turned to fake cell towers to bypass telco networks, directly connecting to subscribers’ devices to send unsolicited and deceptive messages,” said Atty. Roy D. Ibay, FVP and Head of Regulatory Affairs at Smart.
Fake cell towers mimic legitimate cell towers, enabling scammers to capture mobile numbers and send phishing messages. These fraudulent texts often appear legitimate, luring recipients into clicking links that lead to phishing websites designed to steal sensitive information.
The use of fake cell towers in fraudulent schemes has raised serious concerns. Smart and the NTC are working together to curb the exploitation of these devices and ensure the safety of mobile subscribers.
“Collaborating with industry partners like Smart is key to addressing these threats. We remain focused on identifying and neutralizing schemes that exploit technology to defraud the public,” said NTC Commissioner Atty. Ella Blanca B. Lopez.
In line with these efforts, Smart actively collaborates with the Cybercrime Investigation and Coordinating Center (CICC) to combat scams, supporting investigations, apprehensions, and prosecutions of those involved in illegal activities.
To aid in the fight against text scams, Smart encourages subscribers to report suspicious messages through its HULISCAM portal at smart.com.ph/huliscam. Subscribers can provide details such as the sender’s mobile number or alphanumeric identifier, the message content, the date received, and the recipient’s location. Fraudulent SIM numbers are promptly blocked following verification.
Subscribers may also report scams to Smart’s verified social media channels—Smart Communications on Facebook and @SMARTCares on X—or by calling hotline *888.
Together with the NTC and other stakeholders, Smart remains steadfast in its mission to protect subscribers from digital fraud and ensure a secure digital environment for all Filipinos.
