In this digital age, staying connected is more important than ever. Whether it’s for work, studies, entertainment, or staying in touch with our loved ones, a reliable internet connection is a must-have. For those who are customers of Converge ICT, one of the Philippines’ top internet service providers, this blog will your comprehensive Guide to Converge ICT’s Customer Support.
Where to Find Them?
Converge ICT Customer Support is headquartered at the Reliance IT Building, 99 E. Rodriguez Jr. Ave, Brgy. Ugong Pasig City. Their dedicated sales hotline at (02) 8667 0848 is available for all sales-related queries, while the customer experience hotline at (02) 8667 0850, (045) 598 3000, or (0919) 057 2428 is always ready to help with any issues you may be facing.
Converge Click to Call
One of the remarkable services that Converge offers is the ‘Click to Call’ feature. This function helps you diagnose common technical and non-technical issues and perform basic troubleshooting on your own.
Before you start using ‘Click to Call’, there are a few things to remember:
- The service is currently available via a desktop browser and Android OS for mobile.
- Have your 13-digit Converge account number ready before calling.
- You will need a Wi-Fi connection or mobile data to use ‘Click to Call’ (standard data rates apply).
You can access this service on the Contact Us page of the Converge website.
Converge Technical Support and General Inquiries
For support requests related to technical issues or any general inquiries, you can contact Converge through their contact form. All you need to do is fill in the necessary details such as:
- Subscriber’s last and first name
- 13-digit account number
- Email address
- Contact number
- Subscriber plan or speed
- Concern type
- Description of your problem
You can submit this form at the Tech Support page and Customer Support page
Connect with Converge
Converge ICT has a strong online presence. You can follow them on their social media platforms to get updates and other essential information:
- Facebook Official page
- Facebook Converge support
- Twitter Converge support
- Twitter Converge official page
For email correspondence, you can reach out to them at servicedesk@convergeict.com
Converge Business Centers
Converge ICT Customer Support also boasts an extensive network of business centers throughout the Philippines, making it easier for customers to access their services. These business centers are strategically located in areas such as Northern Luzon, Central Luzon, Calabarzon, Bicol, NCR, Visayas, or Mindanao, providing a physical presence that adds to the overall customer experience.
You can find a complete list of their business centers on their Official Website business centers page.
In summary, Converge ICT Customer Support goes above and beyond to ensure that its customers receive the best possible service. Whether it’s through their innovative ‘Click to Call’ feature, accessible contact forms, social media platforms, or physical business centers, help is always just around the corner. Remember, a great internet experience goes beyond just a stable connection – it’s about having accessible and efficient customer support, and Converge ICT provides just that.
Please note that their business hours are from Monday to Saturday, 8:30 AM to 5:30 PM. Whether you’re a current customer or thinking of becoming one, this guide is a helpful resource for navigating Converge ICT Customer Support.
If you have a problem with other Internet Providers we have a guide for you as well to check:
Globe: All Available Hotline and Contact Information
PLDT: PLDT HOTLINE and Contact Information
SMART: All Available SMART Contact and Hotline Information
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