PLDT Social Media
In the age of social media, many companies, including PLDT, have embraced these platforms to connect with their customers better. You can follow or message PLDT on their official social media channels:
Facebook:
Twitter:
Instagram:
Youtube:
PLDT Hotline for Customer Service
If you are an existing PLDT customer or need assistance with any of their services, the PLDT hotline for customer service should be your first point of contact. The customer service representatives are trained to handle a wide range of queries, including billing concerns, service inquiries, technical issues, and more. Here are the PLDT hotline numbers:
| Service | Toll Free | Via Hotline |
|---|---|---|
| For Landline, PLDT Home, and Converge subscribers | 171 | (02)8888-171 |
| For Smart, Sun, and TNT subscribers | *888 | (02)8888-171 |
For Billing Services, you can contact them from 8:00 AM to 6:00 PM
PLDTTRACK SMS
PLDTTRACK SMS help channel is open to all networks and free for Smart, TNT, Globe and TM customers.
You may text TRACK(space)area code + your telephone number (Ex. TRACK 0285185301) and send to 8171 for Smart and TNT for free, or 0970 0000 171 for other networks (standard rate may apply).
PLDT Corporate Headquarters
If you prefer contacting PLDT through their corporate headquarters, you can do so at the following address:
- Address: Ramon Cojuangco Building, Makati Avenue, Makati City, Philippines
- Telephone: (02) 8888171
PLDT Email Support
For non-urgent inquiries or if you prefer written communication, PLDT also provides an email support system. You can send an email detailing your concerns or queries to the following email address:
Email: care@pldt.com.ph
PLDT Mobile App
You can download myPLDT Smart App at Google Play Store and Apple App Store.
PLDT Website
The official PLDT website is a valuable resource for customers. From service plans and promotions to frequently asked questions (FAQs) and self-help guides, you can find a wealth of information on their website.
Website: https://www.pldt.com.ph
