Having problems and concerns with GCash? Here are available accounts and GCash customer service information of the famous mobile wallet app in the Philippines that allows you to pay bills, send money, buy load, and more!
The GCash app has been a great help in mobile transactions, however, there have also been several negative reports and issues with the app, and most users probably look for quick solutions by representatives or hotline.
Before anything else, it is better to go to the official GCash Help Center website. There is a big chance your problem is listed there and the solution is available for you with just a few clicks. In cases where the help center is not enough, you can call the GCash hotline number 2882 or you can submit a ticket.
You also have a quick option by trying to resolve your problem through the GCash app itself by clicking “Help”, where you can look for the listed issues included and see if your concern can also be resolved immediately through the app.
In addition, GCash chat support is open on regular business hours which is during Monday to Friday, from 9:00 AM to 5:00 PM, and usually takes 1-2 days to respond to e-mails and tickets.
GCash Customer Service and Social Media Accounts
- Main Website: https://www.gcash.com/
- Official Help Center: https://help.gcash.com/hc/en-us
- Hotline number (For GLOBE subscribers): 2882
- Hotline number (For non-GLOBE subscribers): (02) 7730-2882
- Email: email@example.com
- Facebook page: https://www.facebook.com/gcashofficial/
- Instagram: https://www.instagram.com/gcashofficial/
- Twitter: https://twitter.com/gcashofficial
- Youtube: https://www.youtube.com/channel/UClleMPMp5YEfgBuIlJQpt3g
Please take note that the Facebook and Messenger of GCash no longer entertain inquiries nor concerns, so BEWARE of any page pretending to be GCash representative of customer service to avoid getting scammed. Their FB account is mainly for the mobile wallet’s updates.
Most importantly, GCash customer service representatives WILL NEVER ASK FOR YOUR MPIN. If someone asks for it, they are most likely a scammer, so never give your PIN away.
Submit a Ticket
To submit a ticket, you have to go to their official website for the online form. You have to enter all the following requirements and make sure to be as specific as possible with your concern. Include every relevant detail you can such as transaction date and time, amounts, transaction ID, reference number, cash-in channels you used, etc.
The above image shows you the online form you have to fill out
completely. You can see at the lower part that you are allowed to attach
screenshots and files that can be used as a proof or evidence for your issue. This
will help a lot for the representatives that will handle your matter to understand
and resolve your problem better.
The GCash customer service usually updates submitted ticket via e-mail within 24 hours where you can respond thru the same e-mail directly.
As long as you are aware of where to look for assistance, solving your GCash problems shouldn’t be too much hassle. There is a support system that can help you with any problem or concern with GCash, whether it is via phone, email, or chat.
Keep in mind that GCash often responds to your questions slowly because to the volume of cases they are managing; that is why it is helpful to wait patiently while they attend to your issues. On the other hand, you can address the problem on their official Twitter account if you haven’t heard anything after two to three days.
That’s it for GCash customer service and contact information. Looking for other banking services or telecom’s contact numbers? We sure have compiled some for you! Check our other blogs on contact information here at balastech.