Lenovo launches Premier Support Plus in the Philippines to assist businesses.
According to a new global study, the majority of 12,000 employees polled (91%) say they would be more productive if their workplace IT issues were fixed quickly and effectively.
Another 74% report that insufficient IT support has reduced their motivation at work. The findings indicate that an efficient and effective IT support system is required to power today’s hybrid workforce.
Michael Ngan, Country General Manager of Lenovo Philippines, said that Employee IT support has clearly fallen behind as workplaces have evolved with the rise of hybrid work. With the increasing adoption of cloud services, digital intelligence, and the metaverse, organizations’ IT environments will become even more complex, making effective IT support even more critical to employee experience and morale.
Lenovo Premier Support Plus
Premier Support Plus is the industry’s most complete IT support service and the solution that assists businesses in keeping future-ready by delivering the correct solution to increase employee experience and satisfaction, which is crucial in today’s highly competitive market.
It provides powerful AI for smarter, preventative services while still giving human assistance when it is most required, resulting in the seamless and direct IT support that workers need.
Moreover, eight out of ten (81%) prefer a mix of AI and human engagement, while nine out of ten (87%) employees feel AI can help them stay productive, according to Lenovo. The primary advantages of AI-powered IT, according to survey respondents, are issue resolution with minimal disruption and 24/7 assistance, even on weekends and holidays.
To provide the most complete support service and protection against IT issues, Premier Support Plus was created with a focus on important enterprise and end-user pain points:
- AI-driven predictive analytics allows for proactive and preventative issue identification as well as the capacity to recognize and handle a variety of potential IT issues.
- Accidental Damage Protection goes beyond a standard system warranty by protecting devices against unintended drops, spills, and impacts.
- Keep Your Drive service keeps users’ hard drives and gives them complete control of their data, which they may keep or dispose of on their own terms, enhancing data security and guaranteeing compliance with data privacy and retention guidelines.
- Sealed Battery services provide up to three years of battery care, with Lenovo-certified specialists assigned to guarantee effective and efficient battery replacement as needed, minimizing downtime and enhancing company resilience.
- International Services Entitlement supports multinational corporations by enabling Accidental Damage Protection, Keep Your Drive, and Sealed Battery services wherever in the world their employees happen to be.
The goal of Lenovo has always been to equip businesses with the tools they need to be innovative and future-ready. To aid customers in embracing hybrid working environments, Lenovo has introduced several PC solutions, including new ThinkPad and ThinkCentre models.
Visit https://www.lenovo.com/ph/en/ to learn more
